RFC 2350 Description for CERT-EE
1. Document Information
1.1. Date of Last Update
This is version 1.7 published 2018-09-10
1.2. Distribution List for Notifications
CERT-EE will not plan frequent modifications to this document, thus see p 1.3 for the download location.
1.3. Locations where this Document May Be Found
RFC 2350 Description for CERT-EE (221.74 KB, PDF)
2. Contact Information
2.1. Name of the Team
CERT-EE, Estonian national CERT
Pärnu maantee 139a, Tallinn 15169, Estonia
2.3. Time Zone
- EET, Eastern European Time (UTC+2, between last Sunday in October and last Sunday in March)
- EEST, Eastern European Summer Time (UTC+3, between last Sunday in March and last Sunday in October)
2.4. Telephone Number
2.5. Facsimile Number
+372 663 0201
2.6. Other Telecommunication
Available upon reasonable requests – GSM, SSL IRC
2.7. Electronic Mail Address
cert [@t] cert.ee – E-mail messages are read 24/7.
2.8. Public Keys and Encryption Information
The CERT-EE has a PGP key (0x8A03E7F1), with KeyID 953FF99A8A03E7F1 and fingerprint 0F1F BAA2 59B5 6929 CDC2 53D5 953F F99A 8A03 E7F1. The key and its signatures can be found at public key servers like pgp.mit.edu.
2.9. Team Members
The head of CERT-EE is Tõnu Tammer.
Information about other team members is available upon request.
2.10. Other Information
General information about CERT-EE is available at https://www.ria.ee/et/kuberturvalisus/cert-ee.html (in Estonian) and https://www.ria.ee/en/cyber-security/cert-ee.html (in English).
CERT-EE Twitter profile (mostly in Estonian): https://twitter.com/CERT_EE »
CERT-EE blog (in Estonian): https://blog.ria.ee »
2.11. Points of Customer Contact
The preferred communication channel is the e-mail address cert [@] cert . ee. If it's not possible to use e-mail, please call the official phone number indicated in p.2.4. Appropriate communication channels are advised according to the nature of the request.
CERT-EE has one team member on duty 24/7.
Facsimile machine is checked during normal office hours only.
3.1. Mission Statement
The main goals for CERT-EE as the national CERT are:
- promote secure networking;
- deal with computer security incidents;
- achieve successful cooperation among state players.
The main areas of responsibility of CERT-EE are:
- dealing with information security incidents within AS8240 and AS56588 as well as with incidents in most of the state and municipal networks in .ee domain disregarding their exact affiliation or service provider.
- serving as the single point of contact for foreign CERTs/CSIRTs, as the national CERT.
- coordinating the activities in case of an elevated situation.
- educating the nation and national IT sector on cyber threats, commenting the cyber security situation as necessary.
3.3. Sponsorship and/or Affiliation
CERT-EE is a department of the Cyber Security Branch of the Information System Authority (https://www.ria.ee/en.html) and is funded from state budget. The other departments of the Cyber Security Branch are Critical Information Infrastructure Protection Department, Standards and Supervisory Department and Policy and Analysis Department.
CERT-EE is affiliated with FIRST, the global Forum of Incident Response and Security Team, as well as GÉANT and TI (Trusted Introducer for European CERTs). CERT maintains affiliations with various CSIRTs around the world as needed.
CERT-EE has no formal authority to advise particular actions (except actions related to AS8240 and AS56588). CERT-EE participates in security driven decisions for .ee TLD (including AS2586, AS322, AS3249, AS3327, AS3332, AS8728, AS12563, AS12757, AS13272, AS16014, AS28955, AS31081, AS31602, AS34702, AS34729, AS39038, AS39211, AS39301, AS39632, AS39823, AS42012, AS42016, AS42300, AS42472, AS43881 and AS43958).
4.1. Types of Incidents and Level of Support
Incident information obtained as a national CERT, is parsed, systematised and forwarded to ISP's and domain owners. The level of support depends on the type and severity of the incident or issue, and on the impact on Estonian critical infrastructure.
Information System Authority coordinates wide level incidents on State level. Communication methods are in place to inform the owners of critical infrastructure, and for escalation up to the government level. As a general rule no end-user support is offered.
4.2. Co-operation, Interaction and Disclosure of Information
CERT-EE works in tight cooperation with State Institutions, Law Enforcement Organisations (LEO) and professionals in the field. Standard privacy laws apply. In case of a potential criminal incident we recommend the proper LEO assessment. Rules and good practice are in place to avoid dissemination of private and company data. Cases and examples are disseminated in professional circles in an anonymised form.
4.3. Communication and Authentication
For international communications ordinary precautions apply – like communicating to/via previously trusted and listed teams (TI) and using PGP. CERT-EE tries to adhere to LEO standards where key persons know each other personally before any significant cooperation.
5.1. Incident Response
CERT-EE will define, assess and prioritise all types of ICT incidents. In particular, it will provide assistance or advice with respect to the following aspects of incident management:
5.1.1. Incident Triage
- Investigating whether indeed an incident occurred.
- Determining the extent of the incident.
5.1.2. Incident Coordination
- Determining and contacting the involved organisations.
- Facilitating contact with other parties including law enforcement, if needed.
- Asking for reports and/or composing reports, depending on the involved organisations, incident type and severity.
- Communicating with media, if necessary.
5.1.3. Incident Resolution
- Advising the involved organisation(s) on appropriate measures.
- Following up the incident solution process.
- Collecting evidence and interpreting data, if applicable.
5.2. Proactive Activities
- Providing relevant information on threats, trends and remedies to their constituency (and/or media, if necessary) to raise security awareness and competence.
- Collecting contact information of local security teams.
- Providing for a for community building and information exchange within the constituency.
6. Incident Reporting Forms
https://www.ria.ee/et/kuberturvalisus/kuberintsidendist-teavitamine.html – CERT-EE expects the reporter to be able answer 3–5 standard questions (Where? When? What? How? Who?) and provide the assumptions according to the logs. It is also possible to submit the incident report form online at https://raport.cert.ee ».
While every precaution will be taken in the preparation of information, notifications and alerts, CERT-EE assumes no responsibility for errors or omissions, or for damages resulting from the use of the information contained within.